CUSTOMER REVIEW REPLY SERVICE
Your customers
leave a review.
Make it matter.
You look after your customers. Wayne drafts and checks thoughtful replies to your Google reviews in your business’s voice. Posting happens only with written permission and agreed approval steps.
- 14 days
- Free pilot
- 01
- Enquire first
- 02
- Agree the setup
The pilot starts only after fit, scope, approval steps and written permission are agreed.
FOR THE BUSINESSES PEOPLE COME BACK TO“Thank you for spending your Sunday with us. It’s lovely to hear you felt well looked after.”
Human-checked replies
Written in your voice
Posted with your permission
01 / THE WORDS
The right words.
The right judgement.
A warm thank-you, a thoughtful response to feedback, or a sensitive issue brought to you. Every review deserves the right response.
THE CUSTOMER’S REVIEW
The Sunday roast was lovely and the team made us feel so welcome. We’ll be back with the family.
Fictional restaurant review
THE THINKING BEHIND IT
All examples are fictional. They show an approach, not client work or results.
02 / THE PROCESS
Written with care.
Posting agreed first.
Replies would be shaped around your business.
The approval process comes first.
A proposed process: the original review + a checked draft or issue flag + an agreed posting record.
Agree the brief.
Tell us about your business and the tone you want. We would agree your tone and posting rules and obtain written permission before any posting.
Wayne prepares and checks.
Wayne would prepare and check each reply in your business’s voice. Anything negative, sensitive or uncertain would come back to you for approval.
Posting, with permission.
After written permission and agreement of the tone and rules, Wayne could post checked routine replies. Negative, sensitive or uncertain replies would be held for your approval. A record would be kept.
03 / FREE 14-DAY PILOT
Try the service.
Start with a conversation.
Ask Wayne about a free 14-day pilot for your business. We first look at your reviews and agree what support would be useful. An enquiry does not start the pilot.
AGREE THE SETUP FIRST
Before a start date is set, we agree the scope and your tone and posting rules. You give written permission for routine replies; negative, sensitive or uncertain reviews are held for your approval. The pilot does not continue automatically. Any ongoing work would be a separate decision with a separate scope and price.
THE PILOT STARTS AFTER SETUP
Free pilot.
Scope agreed first.
- First
- Tell Wayne about your business and share a link to its reviews.
- Together
- Agree the work, tone and posting rules, including which reviews need your approval.
- Permission
- Give written permission before any posting on your behalf.
- Then
- Set a start date for the free 14-day pilot. No automatic continuation.
THE PERSON BEHIND THE SERVICE
Wayne Francis
Customer review reply service
Wayne helps independent businesses respond to their customers with care. Ask Wayne how thoughtful review replies could work for your business. The drafting, approval and posting process would be agreed before any service begins.
Visit Wayne’s website waynefrancis.co.ukIs the 14-day pilot free?
Yes, the agreed pilot period is free. First we check that the service fits your business and agree the scope, approval steps and start date. The pilot does not start when you enquire, and it does not continue automatically.
How does approval work?
Before the pilot, we agree your tone and posting rules and get written permission. Wayne checks each routine reply before posting it in your business’s voice. Negative, sensitive or uncertain reviews come to you for approval first.
Will you post the replies for me?
Yes, if posting is included in the agreed pilot. Wayne can post routine replies within the agreed tone and rules after checking them. You approve negative, sensitive or uncertain replies first.
What if a review is serious or sensitive?
We bring it to you before posting anything. Health, safety, legal concerns and personal information need particular care. We don’t guess at facts or promise compensation on your behalf.
Does an enquiry commit me to anything?
No. It starts a conversation about your reviews and the support you need. We would agree the scope, process and terms before any work begins.
WHEN YOU’RE READY
Let’s start with
your business.
Tell Wayne which business you run, its location and where its reviews appear. That gives the conversation a clear starting point.
01 Your business name and location
02 A link to the reviews you want help with
Ask about your 14-day pilot.
Ask about the 14-day pilotOpens a starter email for you to review. Nothing is sent by this page.
Get in contact with WayneVisit waynefrancis.co.uk, Wayne’s main website.